NVIDIA - 793-SU6N0Z+P2CMI36 - AI Enterprise Support Services Business Standard Support, 3 Years

NVIDIA AI Enterprise Business Standard Support Services provide comprehensive technical assistance for the development and deployment of AI solutions. This 3-year service offers direct access to NVIDIA AI experts, defined Service Level Agreements (SLAs), and control over upgrade and maintenance schedules.Service Type: Technical Support, Phone Support, Web Assistance, Knowledge Base AccessContract Duration: 3 YearsPhone Support Availability: 9 hours per day, 5 days per week (Monday-Friday, 8:00 AM - 5:00 PM)Phone Support Response Time: 4 hours (for security level 1/2), 1 business day (level 3), 2 business days (level 4)Web Assistance Availability: 24 hours per day, 7 days per weekWeb Assistance Response Time: 4 hours (for security level 1/2), 1 business day (level 3), 2 business days (level 4)Includes: Training, New Version UpdatesCompatibility: Designed for Mellanox UFM MUA9652H-2SF appliance.